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Milcom Privacy policy

This privacy policy applies to the services offered on the ProfessionalQ.com web site by Milcom Communications Pty Ltd (ABN 59 078 820 774). Please read this privacy policy carefully before using the Milcom site. Use of the web site is conditional upon you agreeing to be bound by this privacy policy.

In summary, while you should read each provision in this private policy, you must note that by using the ProfessionalQ web site:

  • You agree that if you complete a self assessment, we may create a database record about you and the results of the self assessment (unless you choose to have this deleted)

  • If you apply for an RPL assessment, you agree for us to collect information from you and from other sources such as former and current employers to conduct the RPL process, and you agree that this information may be disclosed to third party RPL assessors

  • You agree for us to use cookies on your browser (unless you remove them)

  • You agree for us to contact you with information about a self assessment or RPL application which you have made, as well as potential job or training opportunities (unless you have stated you do not wish to receive these communications)

  • If you are using Milcom's services at the direction of your employer, you agree that we may release this information to your employer

  • You agree to comply with future changes in the Milcom privacy policy.

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    1. Your personal information is important to us

    Milcom recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Milcom will only collect and use your personal information as set out below.

    Milcom's privacy policy is intended to represent industry best practice. Milcom is already committed to complying with the voluntary National Principles for the Fair Handling of Personal Information developed by the Australian Federal Privacy Commissioner. Milcom will comply with any laws introduced to strengthen protection for consumers' privacy.

    2. Collecting information about you

    Milcom will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself, for example by filling in the self assessment, or what is required to provide a service such as the RPL process or the human resources assessment for businesses.

    If you start but do not complete the self assessment, we will not keep any records from your visit except at your request. After we have provided you with the results of your self assessment, you will be given the choice as to whether you would like us to keep your record for future use or delete it.

    If you apply for an RPL assessment, you will be asked to provide evidence of your previous work experience such as a letter from a past employer. It may be necessary for the assessor to make further contact with a former or current employer or other person to assess your application. Under our obligations as a Registered Training Organisation we are required to keep all evidence which you supply in support of your RPL application for a period of 7 years.

    Any further collection of your personal information other than that explained here will only occur with your consent.

    3. Our use of cookies

    Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Milcom uses cookies to make your use of our web site and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Milcom's services.

    4. Using and disclosing your personal information

    Your personal information, in particular the results of the self assessment and the RPL assessment, are confidential. Milcom will not use or disclose any information about you without your consent, unless:

  • Required by law

  • We believe it necessary to provide you with a service which you have requested, such as RPL assessment

  • To implement our terms of service

  • To protect the rights or property of Milcom, any Milcom user, or any member of the public

  • To lessen a serious threat to a person's health or safety.

    Milcom and its affiliates recognise the trust you place in us when you give us personal information. In order to operate the web site or deliver a service we may sometimes share your personal information with a service partner (such as the Hunter Institute of Technology). We will not otherwise disclose your personal information to other companies with your explicit consent.

    5. Contacting you

    We may contact you at the email or other address which you provide to us in order to:

  • Give you the results of your self-assessment or Recognition of Prior Learning assessment

  • Inform you about potential job opportunities

  • Inform you about training opportunities

    We will not send you 'spam' (advertising information) without first asking you whether you wish to have promotional information sent to you. If you are receiving promotional information about Milcom and do not wish to receive this information any longer, you may remove your name from our list either by visiting our web site and following the instructions on how to withdraw your information from that site (where that facility is available), or e-mailing us at privacy@milcom.com.au and asking to removed from our mailing list. Please allow 14 days for this request to be processed.

    6. You can access the information we keep about you

    If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by visiting your secure page on our web site, or by e-mailing us at privacy@milcom.com.au. Our file of your information will be made available to you within 14 days.

    7. Changing and deleting the information we have about you

    If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at privacy@milcom.com.au. and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

    8. Special terms if service is provided by your employer

    If you have been directed to use the ProfessionalQ web site by your employer, for example as part of a human resources assessment program, Milcom may make available to your employer the information which you disclose in the self assessment process. This information may be used to assist your employer in management decision making. Milcom is not responsible for the use of this information by your employer or any other third party.

    9. Storage and security of your personal information

    Milcom will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged to respect the confidentiality of any personal information held by Milcom. However, as we cannot guarantee the security of communications over the internet, we cannot give an absolute assurance that your information will be secure at all times. We make no guarantee as to the security of the information which you provide on our web site. Milcom will not be held responsible for events arising from unauthorised access to your personal information.

    Please note also that Milcom may transfer and store your personal information in its overseas off site facilities.

    You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password used on the web site. Please notify us immediately if there is any unauthorised use of your login by any other user or any other breach of security.

    10. Password and log-in security

    For the purposes of viewing the results of your self assessment and submitting and reviewing information relating to the RPL assessment, you will be supplied with a user name and password. You are responsible for the security of your password and log-in information. You take responsibility to ensure the confidentiality of this information.

    11. Milcom and links to other web sites

    Milcom provides links to web sites outside the Milcom service. These linked sites are not under the control of Milcom, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the terms and conditions of those web sites.

    12. What to do if you have a problem or question

    If Milcom becomes aware of any ongoing concerns or problems with sites on our web site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at privacy@milcom.com.au.

    13. Future changes

    Our commitment to make Milcom a leading provider of online training and career assessment services means that our business will continue to evolve as we introduce new services and features to our web site. Because of this, from time to time, our policies will be reviewed and may be revised. Milcom reserves the right to change its privacy policy at any time and notify you by posting an updated version on the web site.

    The amended privacy policy will apply between us whether or not we have given you specific notice of any change.